Privacy Policy

Last Updated: December 2025

I, as the practitioner at Head To Heart Therapy, am committed to protecting your privacy, your personal information, and the confidentiality of your therapeutic work. This Privacy Policy explains how I collect, use, store, and protect your data in accordance with GDPR, the Data Protection Act 2018, and the ethical guidelines of the British Association for Counselling and Psychotherapy (BACP).

Who I Am

I am an Integrative Psychotherapist (BACP) offering counselling and psychotherapy to adults aged 18+ through Head To Heart Therapy.
For all questions about data protection or this policy, you can contact me via email, text message, or video call.

What Information I Collect

To provide safe and ethical therapy, I may collect the following information:

Personal Details

Name
Contact information (email, phone number)
Emergency contact details
Relevant medical or mental-health information (where appropriate)

Administrative Information

Payment records
Session dates and times
Written communication between us

Therapy Notes

I keep brief clinical notes to support the therapeutic process. These are minimal, factual, and used only to provide safe and effective therapy.

Why I Collect This Information

I collect and process your data in order to:

Provide safe and ethical psychotherapy
Contact you regarding appointments
Comply with professional and legal obligations
Maintain appropriate therapeutic records
Process payments
Ensure your safety in case of emergency

Your information is not used for marketing and is never shared with third parties for commercial purposes.

Confidentiality & Its Limits

Confidentiality is central to my work at Head To Heart Therapy. However, there are legal and ethical exceptions:

If I believe you or someone else is at serious risk of harm
If I am required by law to disclose information
If material is discussed in clinical supervision (your identity is protected)

Where possible, I will always speak with you before any disclosure is made.

How Your Data Is Stored

Clinical notes are stored securely and separately from contact details
Digital information is password-protected
Communications are kept securely through the platform used
Payment-related information is managed according to financial regulations

Data Retention

In accordance with professional guidelines, therapy notes are stored for up to 7 years after our work ends and then securely destroyed.

Your GDPR Rights

You have the right to:

Access the data I hold about you
Request corrections to inaccurate information
Request deletion of data (where legally permissible)
Withdraw consent for processing
Request a copy of your records

To exercise these rights, simply contact me.

Communication

You may contact me via email, text, or video call. While I take care to maintain confidentiality, no digital communication method is entirely risk-free.

Cookie Use

If the website for Head To Heart Therapy uses cookies, a notice will appear. You may adjust your browser settings to disable cookies.

Updates to This Policy

I may update this policy from time to time. The most recent version will always be available on the Head To Heart Therapy website.